Be sure to take videos or photos yourself, otherwise there will definitely be disputes.

It's good, I'm just not sure if there were any violations.

The customer service tried hard to get me to buy insurance. They vaguely suggested that I purchase it. When I refused after realizing it, they initially said it was mandatory. They only canceled the insurance after seeing I was firm.

When I picked up the car, Europcar switched my booking from a Mercedes C-Class to a Skoda sedan. I didn't notice the exact model, but the vehicle might have been bigger. However, the driving experience was not as good as the C-Class! The worst part was that after giving me the keys, the staff didn't accompany me to inspect the car. I was careless and drove off without taking photos of all sides of the car. This led to a problem when I returned the vehicle. The staff inspected the car thoroughly and found a scratch on the right rear door, which I believe was an old scratch. Without photos, I had no way to prove my point. I ended up being charged 200 euros for a very small scratch by Europcar. Despite having bought comprehensive insurance from Ping An through Zuzuche, making an international call to file a claim and waiting for Ping An's response was a hassle. I suggest buying insurance directly from a local provider for smoother claim processes.

Great overall

I waited more than an hour in picking up office because of too many people waiting for line, and only 1 counter is open