Terrible experience. This company overcharges. They only confirmed the return of the car two days after I returned it, charging me an extra two days of rental. I uploaded my flight ticket showing I left the country on the afternoon of the return day, proving I returned the car and then took a taxi to the airport. However, they replied that the ticket only proves I left that afternoon and not the exact time of the return. Therefore, they charged an extra day because it was after 12pm. Extremely slow problem resolution; I argued with them for three months with no results!

The return location was not clearly marked, and there was no obvious signage at the drop-off point. The keys were handed over to the local train station staff. There was an error in calculating the rental period which resulted in an extra day's charge.

The young female staff at the Europcar Store in Brussels South Station had a very rude attitude, as if we owed her money.

Europcar offered me an upgrade to an Audi Q2 for a reasonable price, especially since the car comes with SatNav.

All good.

Great car, nice and helpful staff!

Everything's so smooth! The only thing I could think of is that list of similar models be provided for customers' reference on the booking page.