The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.

The waiting time was acceptable. I mistakenly booked the wrong date, a month late. Ended up renting a new A5 convertible at the last minute for 500 euros a day.

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!

I was completely disgusted and annoyed at the service that I received from Europcar at Naples Airport and the staff are ruining the reputation of both Europcar and Easyrentcars.com! I pre-booked and paid for a Fiat 500L or similar in full, weeks before I actually arrived in Naples. My request for such a car was specific as there were two adults, one 11 year old, a baby, one car seat, two large suitcases, one small suitcase, one holdall plus four small bags. When i turned up I was told there was no Fiat 500L available and I wasn't offered something comparable OR better to compensate for this. Instead I was told I could have an Alfa Romeo Giulia for & Euros extra a day and when I declined, I was offered a Peugeot 208 that had so many bangs, dents, scrapes and scratches on EVERY panel, that it was only suitable for a scrapyard! It was also far too small and filthy! I was not even offered a discount on the price, compared to a Fiat 500L, even though the receptionist was only too willing to get an extra 7 Euros a day out of me for the Alfa Romeo. Any other reasonable firm would have considered renting me a better vehicle for the same price but not at Europcar Naples Airport. However, once I complained they decided that their 'scam' wouldn't work and after a 30 minute wait...a freshly prepared Fiat 500L turned up and I was able to get on with my holiday. The Fiat 500L was in good condition and clean although it had a scuffed front nearside alloy. (I also discovered later on that during servicing of the engine, some one had left an engine panel off, over the oil cap and it was dangling dangerously close to the radiator fan). Other than that the car was great. Unfortunately when I returned the car with a full tank of petrol as required I discovered today, that Europcar have added £46.12 to my credit card which i can only presume is for diesel and I have already been in contact with the Fraud Dept for my credit card! Apparently this is a commonplace scam of theirs!

Booking through Easyrentcars.com was straight forward and good (even if the price was a little too high for a week's rental of a Fiat 500L). But it was the best price for such a car at the time. i had no issue with the booking process, payment or downloadable information etc. however, the same cannot be said of Europcar at Naples Airport.