Easy and simple

Did not inform customers that the car consumes a lot of fuel.

Good service

The staff recommended upgrading the car and buying a tank of fuel. Due to my poor English, I almost got tricked. I had already made my selections online, but they kept trying to upsell. It was not a good experience!

The service was okay, but since it was my first time driving in the USA and I was unfamiliar with gas prices and how to refuel in the US, I didn’t choose to return the car with a full tank. From San Francisco Airport to St. Louis Airport is less than 400 kilometers, and according to the car type provided, we only used about 70% of a tank, but the rental company charged us $57.52 for fuel. At that time, this amount could fill more than two tanks. I raised this issue with the car rental customer service, but they said they couldn't handle it. In fact, it’s very easy to return the car with a full tank at U.S. airports. This is a reminder to other customers to avoid unfair charges.