The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!

Good attitude

I purchased basic insurance when I placed the order, but at pickup, I was told I needed to buy insurance. I informed the staff that I had already purchased insurance and showed the order, which clearly included insurance. The staff member said that the insurance I bought was from 'them' and not from the rental company 'us'. When I asked who 'they' were, I was told it wasn't the rental company, which left me speechless. They also required a 200 euros deposit for the fuel tank in case it wasn't full on return. 200 euros for fuel or liquid gold? I strongly recommend against renting from this company.

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

All good

Excellent service and considerably cheaper than traditional alternatives

Works well, but you need someone who speaks English to rewrite some of it...