Average experience. They push for extra insurance. Waited an hour for the car. The car was in excellent condition.

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!

Crowded and few cars available when returning the car to the airport. Almost missed the flight.

I purchased basic insurance when I placed the order, but at pickup, I was told I needed to buy insurance. I informed the staff that I had already purchased insurance and showed the order, which clearly included insurance. The staff member said that the insurance I bought was from 'them' and not from the rental company 'us'. When I asked who 'they' were, I was told it wasn't the rental company, which left me speechless. They also required a 200 euros deposit for the fuel tank in case it wasn't full on return. 200 euros for fuel or liquid gold? I strongly recommend against renting from this company.