The car I actually received was in terrible condition! The left side mirror was covered in tape and looked ready to fall off, and there were several scratches on the body. Though they did point these out when I picked up the car and told me to take pictures, they still charged me 500 euros for dents that were barely visible unless you looked closely when I returned the car! Fortunately, Zuzuche helped me with the compensation, but I would still suggest everyone avoid this rental company.

Excellent service

They did not allow me to rent a car. I don't know if I was misled by Zuzuche or the rental company.

The company is very popular. Other car rental counters were very empty, but there was a line at Sicily's counter. The staff displayed typical Italian efficiency - slow and unhurried. It took two hours to complete the process, but they didn't try to upsell any insurance, which was nice. However, when picking up the car, I found out they gave me a manual car, and I had to go back downstairs to exchange it. The staff weren't apologetic at all and even asked if I didn't know how to drive a manual. Overall, the cost-performance ratio was okay.

The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.