There were not many people in the morning when we arrived. The staff only briefly promoted the insurance. After learning that we already bought insurance on the QEEQ platform, they didn't push anymore but instead recommended the 65€ option for returning the car with an empty tank. They also mentioned that we could choose to return the car with a full tank.

Average. The staff's attitude during pickup was mediocre, barely responsive. The car had scratches that were not marked on the inspection sheet. When I asked an employee to check, they told me to take pictures myself and show them when returning the car. At drop-off, I showed the pictures, but the staff didn't even look at them and just had me sign and leave. If there are any additional charges, they need to be resolved later. I hope I don't get scammed. During the rental period, the car's navigation system kept shutting off automatically, requiring manual restart, which affected driving safety.

Very satisfied.

I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.

The staff was friendly, but there were significant hidden charges that exceeded the total cost of rental and full insurance. There was no paper contract and no Chinese contract (despite the platform clearly indicating that Chinese contracts were available). Requests for the paper and Chinese contracts were denied.