The counter staff were unhelpful and didn't assist with car pickup or provide vehicle information. The car itself and the interior were generally fine but were covered in minor scratches. When I reported this, they just told me to take photos for evidence without providing any vehicle information for comparison. For returns, they just told me to take photos and drop the key in a box, without checking the car or asking for the car number or whether it was returned on time. This gave me no sense of security and made me feel vulnerable to being scammed. It also seemed like the car wasn't cleaned properly, as if it was handed directly to the next customer after I returned it.
“No stress to move around with a big family with lots of luggages.”
About Europcar:9.0/10
The counter was located brisbane internatinal arraival floor with some other hireing car counters. sorrounded by comfy sofas, and some cafes.
About QEEQ:8.0/10
Probably I wasn't undertood the terms well.
Our arrival was a little bit earlier than we booked, also return late, total 2 hours were exceeded from my booking and been charged on my credit card one day extra.
As expected car was new, rental staff very friendly and efficient.
About QEEQ:10.0/10
As the name says, easy to book, great choice and free cancellation up to the last minute.
Highly recommend.
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