Pretty good

Their attitude was pretty good; they were polite and didn't push insurance sales. However, their service was lacking. I rented a Mitsubishi Pajero SUV, but they gave me a Ford pickup. Firstly, this car is available in our country and is half the price of a Pajero. The vehicle was very rough, just a work tool, with no floor mats in the trunk, only bare metal. You can imagine it like a dump truck. Our luggage suffered a lot of wear and tear, with the back of the suitcase getting badly damaged. The trunk was too large, and the back seats were too small, making it uncomfortable for passengers. The luggage slid around in the trunk and was out of reach unless you climbed inside. The diesel engine was also very noisy, making a loud rumbling noise while driving.

Renting the car went smoothly, but returning it was another story. The attendant made me feel discriminated against as a Chinese person by checking the vehicle multiple times and insisted there were scratches on the front bumper that were already there when I rented it.

We arrived 35 minutes before scheduled pickup time. It was not busy at the counter. They still made us wait until the precise pickup time. Not a second sooner

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.