Overall satisfactory. Due to a 15-hour flight delay, the staff first commented on my luggage volume, then claimed my insurance didn't cover it, but I declined both.

At handover, it was 11 pm and no one reminded us to check the car properly. When returning the car, they mentioned wheel scratches, with the front wheel having a scuff and a scratch on the rear wheel. The front wheel had hit a curb but the rear wheel seemed to have old scratches that we could feel by touch. They claimed it wasn’t covered by insurance due to the low amount, so we had no choice but to leave.

It was great.

Excellent offers compared to others.

The Vauxhall I was provided was NOT EQUIVALENT to the Skoda Octavia I booked. The Blutooth dis not work (greyed out in the menu). The AIR-CONDITIONING DID NOT WORK (in the hottest two we3eks in England's history)!!!

I said I don't need the insurance, but the staff still added it in my terms, and my fault was I signed the paper without recheck, cause I said I don't need it. It costs extra 138GB.