Satisfied

Overall average, long waiting times.

You can take a free shuttle from the airport.

Picking up and returning the car was very convenient. Originally, I booked a mid-size SUV, but received a full-size SUV instead. Although the car had high mileage and my wife was not comfortable driving it, the staff quickly replaced it with two brand new Jeep Cherokees with only 7 miles on them. These new cars accompanied us for 4500 kilometers over half a month in the western USA.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.