Overall satisfaction is 7 out of 10. The car handover service was very good, but they temporarily switched the Hyundai SUV to an MG, which was hard to drive and significantly downgraded the self-driving experience. Therefore, I can only give a mediocre overall rating.

Excellent service, got a free vehicle upgrade.

Satisfied

Waived my young driver fee, and the car was very affordable.

We had an upgraded car, good. The damage assessment did not show all the scuffs and dents. Picking the car up from a multi story car park and a wet car prevented us seeing all the minor damage. We took photos as soon as we saw the multiple damage but found it impossible to upload them on the link sent to us. We have our fingers crossed that the return condition is acceptable and we have not had any notification of budget receiving the car back. (Key drop off out of hours)

A smooth booking service. I was surprised that bonus points from my fist booking was used to reduce the second booking. Well done.