My credit card had issues and they wouldn't accept a cash deposit, so they refused to rent to me. Since it was prepaid, I ended up wasting the rental fee.

Good

The car pickup process was fine, communication was clear and efficient. However, there were some disputes with the return report and follow-up. The on-site return inspection showed no problems, and I signed off on the process. But the next day, after returning to my home country, I received an email stating there was a small scratch, about 2cm. Europe's economy isn't doing well, so unexpected issues are more common. I recommend using a larger rental company like Sixt, as smaller companies might offer lower upfront rentals, but more surprises after.

No waiting in line, the service staff explained everything clearly, and the handover was incredibly smooth.

The company aggressively pushes for full insurance coverage and does not conduct a vehicle inspection upon delivery. You have to take photos of the entire car as evidence. The parking lot is dimly lit, making it easy to miss minor scratches and dents, which they later use as an excuse to file claims when you return the car. Even with full insurance, they automatically charge a so-called accident handling fee.