Satisfactory

Everything was fine, small issues were resolved quickly.

The car pickup process was fine, communication was clear and efficient. However, there were some disputes with the return report and follow-up. The on-site return inspection showed no problems, and I signed off on the process. But the next day, after returning to my home country, I received an email stating there was a small scratch, about 2cm. Europe's economy isn't doing well, so unexpected issues are more common. I recommend using a larger rental company like Sixt, as smaller companies might offer lower upfront rentals, but more surprises after.

The process was convenient and the car pickup was fast, but the staff forced me to pay for the highway fee even though I didn't plan to use the highway. The platform resolved this issue in the end. Although the process was unpleasant, in the end, Zuzuche helped me resolve the highway fee issue.

Too many hidden charges, including an extra 1000 RMB for crossing borders. Daily limit of 100 kilometers, and minor collisions are at your own expense. It's worrisome, and the return inspection is very strict, even dust is considered scratches, but overall it's okay.