The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

When booking through Zuzuche, I noticed there was a mileage limit on the rental options. Therefore, I didn't purchase Zuzuche's insurance but planned to buy the car rental company's insurance on-site and have them remove the mileage limit clause. At the car pick-up, I asked if I could buy full coverage without any mileage limit. The staff assured me there was no mileage limitation. Since the contract was in Portuguese, I trusted them and didn't translate it word by word. However, when returning the car, they still charged us for exceeding the mileage limit. I felt deceived, but since I signed the contract, even if I filed an after-sales complaint with Zuzuche, based on my years of experience with them, they would definitely not sincerely help resolve such issues. So, I could only accept my bad luck and consider it a costly lesson!

Nothing to say. It’s normal at the time we arrive they are lower on staff. Perfectly understandable.

The name says everything. Easy

received an old car > 100.000 km, with lots of dents and scratches, but the size of the size of the car was bigger then reserved

pretty easy to book

I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.

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