Wrong car and not a stick shift as requested. The the usb jack was broken- rude service

The staff were professional, though the location was a bit hard to find. Once contacted, everything became very convenient.

It's okay, mainly a bit expensive.

Quite good

Did not provide drop off instructions. There is no signage at the airport. Guy at the counter was unhappy that I did not follow the correct procedure and after explaining that no info was provided, still kept impolitely telling me how I should have done it. Young lady was helpful and polite though.

Please care about signing your office/ desk in Banja Luka Airport..... I found your employee only because I asked another person from another rent a car company about help. Generally is not info about Europcar service in BL airport.