The deposit refund was very fast

Excellent service

The instructions for pick-up and drop-off are not clear, and the map navigation cannot be used.

They just told us we couldn't rent a car with a license without a driving record and then ignored us.

The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.