Very satisfied

Satisfied.

The store boss was very nice. I made a mistake and forgot to bring the original driver's license, which meant I couldn't pick up the car. They hoped QEEQ platform could modify the main driver information in the backend, but after spending a significant amount of money on phone calls, they said they couldn't help. Just when the order was about to go to waste, the store staff and boss communicated since my husband, who was traveling with me, had his license with him. They agreed to let us pick up the car!

The staff was very poor. They just said the reserved car wasn't available, and that I had to pay more for an upgrade and additional fees. I ended up paying $120 to get the car.

In New York City, there's no choice; we were pre-assigned a Nissan that had already driven over 35,000 miles. The most problematic issue was the return location at Washington Union Station. It required driving into the train station parking lot first, and there were no visible signs for the rental company outside. Setting the GPS to the address provided was confusing. I recommend that the app provides more detailed instructions. Also, when placing the order on the app, a second driver was supposedly added, but it seems Hertz didn't sync the information, so an additional $3 was charged on-site.