New York State

Easy procedures, nothing special for a big brand. The African American lady was very friendly.

Very good, no pressure to buy insurance. They suggested we rent EPASS, and it turned out to be very convenient.

Arrived late night, basically no queue

Long queues

Overall, it was good. I rented an SUV and after driving for two days, I realized that the left rear tire was low on air. I went to get it fixed and they directly replaced it with a fully fueled Jeep Liberty. This approach is commendable. However, I'm still confused about why I was charged some toll fees and some kind of equipment usage fees a few days after returning the car. I always paid the toll fees whenever required. These charges didn't come with a receipt, so I can't get reimbursed and have to bear the cost myself. This kind of situation never occurred with Hertz rentals.