When I arrived to pick up the car, I was told there were no cars available. The wait time was very long, around 4 hours.

The queue was too long

It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!

A very good experience!

There were too many upsell items during the car pickup.