Very polite and good attitude.

San Jose: The wait was nearly an hour and a half, with about 8-9 people in line. Each person took more than 15 minutes to be served, and only two employees were working. We didn't get a Ford, but a Jeep instead. The staff mentioned they mostly have Jeeps and very few Fords. The car had 30,000 miles on it. Other counters had no lines. Next time, I won't consider Budget.

Insurance was added without my knowledge.

The car model was temporarily switched to a Sentra. Although it has ample space, the power is insufficient. Everything else is good.

The car pick-up process was quite fast. The entire floor in San Jose was filled with rental companies.