Good

The deposit was refunded quickly; I received it within half an hour after returning the car.

We rented the car for a total of 14 days and chose EASYPASS, thinking it would be charged based on actual usage. However, when returning the car, we were charged $18.49 per day for 10 days, totaling $184.98, while the actual toll fee was only $26.42. This unexplained charge is outrageous; it's just overcharging.

They kept pushing insurance sales. I had to insist on signing before they stopped. They told me my Visa card couldn't be processed, causing me to call the Bank of China, then later said it worked. They asked if I wanted a Nissan or Mazda 2. I asked for the Nissan but got the Mazda 2 with over 40,000 miles. When returning the car, I had half a tank of gas, but they claimed I had only a quarter. The parking lot had fueling equipment but no service. Because I didn't return it with a full tank, they wanted to charge me $109. I had to drive to a gas station and filled up $8 of gas (including $1 tip) to avoid the charge.

They kept pushing insurance and various additional services. When we didn't accept, they rudely gave us a Nissan, which was smaller than the model we reserved. The promised free additional driver was not included either, so we had only one driver for four days. Very dissatisfied, will never rent from this company again.