The worst car hire experience of my life, terrible customer service and general chaos .

P.Filliol

France

Reviewed: Wed, Jun 26, 2019

About ACE: 5.0 /10

We arrived on time to pick up our rental car only to be met by a sea of people waiting to collect their cars . Firstly, there were only 4 staff working and they each took around 20mîns if not more to serve each customer! No sense of trying to speed up to help with the ever growing queues! Once we had waited for 2 hours and 20 mins (!!!) we finally had our number called . We were then met by an incredibly slow, unapologetic and borderline agressive member of staff. When we asked for an explanation for the long wait and utter chaos, we were given no apology ( as the representative of ACE should have done in basic customer service ) and just an aggressive and rude attitude whilst we tried to collect our car. In the many years of travel and use of car hire companies at Bordeaux Meringnac airport I have never been treated so incredibly badly nor had to wait so long with no apology or basic customer service. I will never use this company again and will be sure to pass the word on amoung my contact , friends , family and anyone else who I know is looking for car rental .

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Economy | Volkswagen Polo or similar

1 days rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Tue, Aug 6, 2019

“Over 2 hours to collect a badly damaged car”

About ACE: 4.7 /10

ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.

About QEEQ: 10.0 /10

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Mon, Jul 29, 2019

“Wouldn't wish it on my worst enemy”

About ACE: 5.3 /10

Car rental collection system appalling, completely ridiculous ticket system to wait your turn which was similar to playing the lottery. We waited well over an hour to collect the car but only by trading up our ticket number, we spoke to someone who'd waited 5 hours! Didn't appreciate the threats made in order to get us to buy the extra insurance for £200 which would ensure we could rely on help should we have the misfortune of being involved in an accident. Instead we were left worried for the whole week that we would be abandoned should the worst happen. We'd purchased excess cover insurance beforehand but were told that was no use! The car was not clean on the outside and in order to check the car properly we had to scrape off bird poo to check for damage, which included a windscreen chip which hadn't been noted already. Didn't think much to the car either, given it's supposed to take 5 people plus suitcases, a 1.2litre car to me is unsuitable. It struggled with motorway speed and felt like it had done 100,000 miles not 5000 as the clock said. All in all not an enjoyable start to a holiday!

About QEEQ: 8.0 /10

No problems with easy cars, simple to book. Only suggestion would be to avoid selling ace/goldcar rentals on the site!