Had to wait in line outside in the heat

I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.

The day after I collected the car , the low washer fluid warning light came in and the check tyre pressures. Which I had to top up but .

My reservation was hiring a convertible car. When I was picking up my car at the rental office, the Hertz staff told me none of convertible cars was available. I was suggested either to wait 20 minutes (actually it took me 1 hour to pick up the car) to pick up a convertible car or accept to pick up a Jeep Wrangler instead. It was totally a terrible experience to rent a car from Hertz.

We rented the car to get back to the airport in Omaha. Within a few minutes of picking up the car, we got a text stating the flight was cancelled. We immediately took the car back and asked if they could do anything since we only had the car a few minutes and was returning it there. They charged us the full price.