The AVIS staff did not inform us what the TAB (car accessory) was before listing it on the contract; later we found out it was a GPS. They failed to inform us in advance. However, the staff was very detailed when recommending vehicle upgrades and additional insurance options.

The rental process is convenient, service is enthusiastic, and procedures are simple and efficient.

Good service attitude.

Since I only had a US driver's license and not a Chinese one, Avis did not accept the order from the car rental platform. It took two hours to resolve the issue through the platform’s customer service, placing a new order and negotiating a refund for the difference. Avis customer service was not very friendly, but thanks to the platform’s customer service for their patience and solving the problem over the phone. I will use the platform again, but not Avis...

I clearly told the staff not to add any additional charges. I was going to refuel the car myself. However, the staff still added the charges and deducted over $180 from me, and I haven't received any response yet.