Terrible experience. They told me that the Zuzuche translation document they provided couldn't be used to pick up the car. If it can't be used, don't put it on the app! I called customer service and they said they would apply for a refund and asked me to place a new order, but the full amount was charged. This wasted over three hours of my time. Please don't waste travelers' time. Thank you. The cost was also higher than on the official website. The worst part of my 20-day trip was this Zuzuche experience.