Pretty good overall. If you don't understand, the staff will proactively use translation software.

There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned.

The reception guy's English was excellent, he was enthusiastic, attentive, and professional without pushing insurance. Picked up the car on the sixth floor of the parking building. Rented for 10 days, border crossing fee was 60 Euros, and the deposit was 120,000 dirhams. Very smooth experience. Recommended. The car's condition was average.

I've had issues both times at this rental car company's airport pickup point. If you pick up the car earlier but return it at the same time (e.g., booking from 10am to the next day 10am, but picking up at 8:30am and returning at 8:30am the next day), you will be charged an extra day's fee. Take note!!!! Additionally, the airport branch's working hours are until 10pm local time, and picking up the car after 10pm incurs a service fee of 36 euros. Sharing my 2 experiences for your reference.

They gave me a car that seemed brand new, with less than 100 kilometers driven. If you're going to the mountainous areas in southern Serbia, I strongly recommend getting full insurance. Some roads there are very narrow, especially the roads leading in and out of the UVAC canyon. It's inevitable that you might brush against the roadside bushes when passing other vehicles, which could leave scratches on the car. This company is extremely meticulous when inspecting the vehicle upon return. It's the most thorough inspection I've ever seen. When I returned the car, there was a barely noticeable scratch under the right side door, and they charged me over 800 euros for it (I only had basic insurance).