There was basically no service when picking up the car. They just gave me the keys and a parking location, so I had to find the car myself. Only after asking did they provide me with a paper receipt. I found noticeable scratches on both sides of the car. I had to figure out how to use the car controls on my own. When returning the car, there was no one to inspect it; you just leave the keys as instructed and can leave.

Unhappy with AVIS service. They downgraded my reserved C-Class Mercedes to an A-Class just because I didn't have two credit cards for the deposit (one card suffices in other European countries). They didn't even refund the price difference. Ridiculous!

The processing speed is very fast, the car pickup is convenient, and the service attitude is also very good.

I pick up the car at night so I didn't really check it thoroughly before driving off. The next morning I discovered that the seats are full of bread crumbs which is probably left by the previous user. Overall the car is ok except for dirty seats.

荷物が多いため中級SUVを予約したが、用意されていた車が乗用車タイプだった。何とか荷物は乗せることは出来たが、車両の選定にややガッカリした。スタッフに申し出たが、車両の変更はしてくれなかった。それ以外は素晴らしかったので満足はしています。