At the store, I was not provided with roadside service offer. The staff confirmed that the towing fee was not my responsibility, but my credit card was still charged for towing fee, extra fuel fee, and roadside assistance fee (even though I had full insurance). There were many unclear charges on the final bill.

Overall service is good, and the staff have a good attitude.

The processing speed is extremely slow, had to wait over an hour to get the car. The service phone is answered by an Indian, making communication difficult. Extending the rental by one day costs 280 dollars, which is unbelievable; that amount could rent a car for four days.

Very satisfied

Forced pre-purchase of a full tank of gas, aggressive insurance upselling, poor attitude, and the vehicle was in bad condition (perhaps because I didn't buy their upsell).