Canberra Wollongong

Excellent

Great service attitude, enthusiastic, and fast processing!

Reasonable price, satisfactory quality

We were given a car with over 30,000 kilometers on it, and both the front and rear bumpers had scratches. There was no staff who spoke Chinese, which made communication a bit difficult given our average English skills. However, their attitude was alright. When returning the car, there was a scratch, but since we had full insurance, it was OK after showing it to the store staff.

Attention everyone renting a car at the Sydney Airport store in Australia: The staff at this store may downgrade the car model you booked without permission. I booked a Toyota Kluger (similar to the Highlander), but they replaced it with a RAV4 and told me it was sufficient. Only after insisting did I get the Kluger back. The person who attended to me was a Chinese who didn't speak Chinese, probably taking advantage of the fact that our English is not great. Don't let them confuse you! The $16.5 AUD per day unlimited toll fee package they recommended is optional. In reality, the drive (from Sydney to Gold Coast) was all on free roads, with no tolls. Don't be deceived!