Satisfactory

Three complaints: 1. I booked a Mercedes CLA, but received a Renault Arkana, which I consider an unreasonable downgrade; 2. The wipers were severely worn out, making visibility poor on rainy days, the rental company did not maintain the vehicle properly; 3. The first car had a severe malfunction, losing power on the highway, which was very dangerous.

The service attitude is excellent, almost no waiting in line.

I waited for half an hour in the parking lot to get the car. The service attitude was good, and they promised to refund 30 euros as compensation. It's been three days since I returned the car, and I haven't received the refund yet. The gas tank was not full when I picked up the car, and the staff promised to reimburse me for the difference when I returned it. It's been three days since I returned the car, and I haven't received any update on that either. They didn't inspect the car at pick-up or return. They only asked if there were any issues, and that was the end of it. To avoid future disputes, I took photos and videos of the entire car during pick-up and return. However, the parking lot was too dark, so the recording was just for peace of mind.

I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.