It was okay. A lot of people and slow paperwork, which is normal in Italy. But the car wasn't ready and had to be washed, causing me to wait an extra hour.

Very satisfied

The staff were very friendly, and there was no problem communicating in English. We actually got a Peugeot 208 GT, a very new car with just 30,000 kilometers, and it was great to drive.

The car was good, but there was a minor scratch for some unknown reason, and they charged 560 euros for it.

The service desk was always very serious, the attitude was very mediocre, and there was no Ford PMUA at all. They were just brushing us off. I will never rent from this company again. Everyone, please avoid this place. They even charged us an extra 200 euros before renting the car. It's better to rent from the airport. The attitude was really bad! Do you even know how to do your job? If not, then leave, alright!