The service attitude is acceptable.

They tricked us into upgrading the package, costing us an extra $300.

When I questioned the fees, there was no clear breakdown provided.

It's very convenient to take the free airport shuttle bus directly to the car rental center.

The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.