This Europcar branch is awful, they seriously discriminate against Asians. Watch out for them, avoid at all costs. You'll regret choosing them.

As soon as we entered the store, they started explaining various insurances and road conditions to us. A full coverage would cost an additional 3,000 yuan, which was quite reassuring. However, we only purchased the basic insurance as planned.

The reserved model may not be the one you actually receive. The car rental company might give you a similar model to avoid giving you the one you want unless you pay extra.

The staff had a pretty good attitude. They asked if I needed additional insurance, and when I declined, they didn’t delay anything; the procedures were handled quite quickly. They were very diligent during the car inspection and proactively pointed out existing damages on the vehicle. If the car’s condition was not suitable, they were willing to coordinate a replacement. Initially, I reserved a 5+2 seat car, but they gave me an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The car exchange was smooth (but if I booked a seven-seater, why did they give me a five-seater in the first place?).

The service was quite good, but the booked car couldn't fit our luggage. We had to pay over 30% extra for an upgrade.