The staff were very patient and had a great service attitude.

Satisfied

I booked a car one month in advance, but they downgraded it without notifying me. My Touareg was changed to a RAV4 and they did not refund the price difference. The staff member at the Lofoten branch, a black guy, had a very bad attitude. Even though I clearly saw other keys for similar cars, he lied and said there were no other cars available. Two suggestions: 1. Just book a Toyota RAV4 directly, as 80% of the cars here are Toyotas, which are fairly new and all 4x4. 2. Avoid using third-party platforms like Trip.com; book directly with the rental company online to have opportunities for complaints and negative feedback. Otherwise, if you use platforms like QEEQ, you have no recourse for complaints.

Excellent, smooth communication

The vehicle exceeded our expectations