Very easy to communicate with, concise and straightforward

Satisfied

1. Received a different model than what was booked; 2. Upon returning the car, I was informed there was a scratch on the rear side door and was charged 350 Euros. I am certain there was no damage during my rental period; it must have been there when I picked up the car, but it was too dark in the parking lot to notice. Reported this to the rental platform, suspecting fraud, but received no follow-up; 3. Nine months after returning the car, I was charged 105 Euros (3 charges of 35 Euros each) on my credit card. They claimed it was for 'notification of three fines' according to the rental contract. The rental contract is several pages long and in Italian, with important charges buried in fine print, not highlighted or clearly communicated. This reflects poorly on the company's transparency; 4. The car rental company informed me that any fines would be mailed to my address and must be paid within a certain period. However, the address provided on the fine notification was almost illegible and incorrect. This address was used to levy their service fees without any confirmation from me, ensuring the fines would be lost in the mail, resulting in more fees and endless bills. Italian Southern Police involvement noted; 5. Each of the three fines has its own issues, not detailed here, with amounts ranging from 170 to 700 Euros; 6. Typically, pre-authorization on credit cards is released 1-2 months after returning the car, but my pre-authorization was still held by the rental company nine months later. I have reported this issue in detail to the rental platform. Shockingly, the platform staff sided with the car rental company without further investigation or communication. Awaiting follow-up to see how they handle this dishonest company. Will post this on social media to warn others. Conclusion: Go for a major car rental company, book directly.

Satisfied

Very satisfied, highly recommend. Used translated Chinese driver's license to collect the car, the process was smooth, and the deposit was 500 euros. Note 1: The rental store is not at the airport rental car counters area; it is at the same place as the parking, in building C on the 4th floor, directly accessible from within the airport. Note 2: During the New Year, the ZTL restrictions in Rome change. If you're not familiar with ZTL rules, pay attention to road signs. In most cases, Google Maps will navigate around these zones, but if the destination is in the city center, it can be tricky. Most satisfied 1: Confirmed via email that I could return the car by myself early in the morning, just put the keys in the iron box next to the counter and don’t forget to take a picture. This solved my problem of having an early flight the next day. Most satisfied 2: Possibly got an upgraded model, the car was new and clean, although the screen was small, it was still smart. The steering wheel vibrates to return if you cross lanes. Most satisfied 3: The staff was very efficient and to the point.