Staff quality varies.

Average, they kept pushing for insurance.

Very efficient service, both renting and exchanging cars were very quick. Even though there was a scratch, it only took 20 minutes and there were no extra charges. However, the damage assessment took longer, which is typical in Europe where even settling a bill can take 30 minutes.

The staff were very enthusiastic, patient, and polite.

The staff was very polite and friendly, and their English was excellent. They explained the entire process clearly, and the car had only driven a bit over 5,000 kilometers.