Acceptable

On the way to return the car, after refueling and washing it at a gas station, the car broke down. The steering wheel locked up and it was undrivable. The gas station staff couldn't figure it out either, and we had to get help from a nearby car dealership for repairs. Despite multiple attempts, I couldn't reach the rental company, and they even said the car wasn't rented from them. Contacting the booking platform also didn't help as they couldn't reach the rental company. It's confusing how the information was listed on your website. To this day, I haven't received any response on whether the car was successfully retrieved.

Great service.

The store staff was excellent, provided detailed explanations and were very efficient.

The service was very standardized, and the staff was very nice.