When we arrived, the wait time was a bit long. This counter seems to be shared with the blue T logo company. After completing the paperwork, we waited about half an hour to get the car.

Very satisfied, they upgraded the car for free.

At the store, I was not provided with roadside service offer. The staff confirmed that the towing fee was not my responsibility, but my credit card was still charged for towing fee, extra fuel fee, and roadside assistance fee (even though I had full insurance). There were many unclear charges on the final bill.

1. Booked a Toyota Corolla but received a Hyundai Elantra on site. 2. The car was in poor condition with over 60,000 km on the odometer. Usually, it should not exceed 30,000 km. 3. Tires were aged and one leaked midway. I had to replace the tire myself at a cost of CAD 180, and the rental company refused responsibility. 4. The return location was difficult to find and had no signs outside the parking building. It took a long detour and guidance from Hertz staff to locate it.

No queuing, but the rental experience wasn't as good as in the USA.