Las Vegas - Grand Canyon - Antelope Canyon - Zion National Park - Las Vegas

I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.

At the time of pickup, I clearly stated I didn't need any additional insurance and asked what the $137 was for. The clerk said it was a deposit that could be refunded. Since previous rentals involved prepayments, I didn't pay much attention. However, when I was charged, it turned out to be an expense, not a common $200 prepayment. I later discovered the bill included road assistance and some highway insurance, which were abbreviated and hard to understand.

Extremely dissatisfied. Unjustified charges. I initially prepaid over $800 on the rental platform, but an additional $200 was charged at the hotel for insurance and an extra driver. When returning the car, they demanded another $300, claiming it was for one-way rental and additional driver fees, which I had already paid during booking and pickup! The staff was rude and told me to contact the rental platform's customer service. Terrible experience!

Excellent rental company, highly recommended.

Double make sure your staff cleans everything out of the car. Some Fast food was left in the back. However, it didn't really bother me too much. Otherwise, the car was in excellent shape and drove like a champ. I really liked driving the Nissan Ultima and never felt there was going to be a problem. The Pickup and drop off criticism is really a logistic procedure with the airport. It's not Avis's fault but the distance and the shuttle are not ideal in my opinion, especially for people with luggage.

No, it was the first time using the service and everything went well. They were very helpful when I made a wrong reservation and had to change it.