Milan-Rome-Brescia-Milan

Note that Thrifty's operations are actually handled by the Hertz counter. There are a lot of people, and you need to take a number and wait to be called. There's a ticket machine at the entrance where you enter your last name, and it will show up on the screen. Just wait for your number to be called.

Extremely long wait, waited 40 minutes at the counter and more than an hour to get the car

Dissatisfied, forced consumption, completely untrustworthy

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.

This was the worst car hire experience ever! Did not got convertible as reserved. Instead a scratched hatchback after over half an hour wait. And even No apologies from Hertz. Not to speak of any compensations as I have got from other companies even from long queuing times.