Great Journey

No update on damage claim until now

The car I chose matched the one I rented.

The counter for car pickup was very helpful. Since there were many people, they asked several times if I wanted to sit down for a bit. However, during the process, I was informed that exchanging the car at the airport would require an additional $39. This was not mentioned on the QEEQ app, and QEEQ had already been fully prepaid. Called QEEQ customer service, but after communicating with the staff, the issue is still pending. The attitude in the car pickup parking lot was indifferent.

The car had a security code that wasn't properly explained, causing the car to not start on the road, which was very dangerous. Other services were okay.

I got the car with 3/4 of gasoline. They told me to return it full. and that they would give me money back. but that didn't happen