When returning the car, I had definitely refueled it completely, but I didn't keep the receipt. During the inspection, they insisted that the tank wasn't full. I explained multiple times, and they still said they would refuel it. If it was less than 5 liters, there would be no charge, otherwise they would charge me 29 dollars. Later, I found out they charged me 29 dollars. Also, renting a child safety seat for 3 days costs 80 dollars, which is too expensive. My friend also booked a car with me but forgot his credit card. The rental company refused to rent the car to him and wouldn't refund or cancel the reservation. We decided to rent a car on the spot, but the company quoted us 1000 AUD per day, which is ridiculously high.
The car was great. I booked a Toyota Corolla but received a Nissan Qashqai instead, which was very satisfying. However, the AUD 60 airport tax for picking up the car almost doubled the rental cost. That wasn't pleasant, but it's not Hertz's fault!
The car was very new, with only 8K kilometers on it. There were no extra sales pitches, and returning the car was very convenient. Because it was fully insured, the return process involved almost no inspections. Very convenient, a great experience.
The service attitude was good, but unfortunately, we didn’t get the reserved car model (even though it was available at the lot).
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