“The customer service of the rental car suppliers is average and still have room to improve.”
About Times:9.3/10
I rent a car for touring around Okinawa. I picked Honda Fit but the staff did not tell us that they would give me Mazda demio and only hurriedly led us to get the car. The staff who serve us could not speak or understand much English that we had to guess for using the car and study the documents ourselves.
“Times rental car unprofessional, driving in Japan a piece of cake. (The Japanese
are very courteous”
About Times:7.0/10
The pick up service from the airport was terrible. I emailed there customer service to let them know my flight arrived after the normal working hours at the terminal checking desk and was told that if I was there by 10pm that was fine. I used there counter phone at 9-20pm to arrange a pick up and they kept using excuses not to come to the airport, saying I had cancelled the booking, my international driving permit was not valid even though they had not seen it and may be I couldn't drive in Japan even though they drive on the same side of the road as Uk.
To get a pick up I had to ask a very helpful young man from the adjoining car hire counter to talk on the phone for me. He even photocopied my passport and both driving licences and emailed them to the Times car depot. It took him until 10-15pm to get them to agree to come and collect us from the airport. We had to wait another 30 minutes whilst the airport was closing down for the night.
When we got to the depot it took a long time to sort out the paper work and then we were given quite an old car with not much tread on the rear tyres despite the fact I was hiring for over 3 weeks.
About QEEQ:8.0/10
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