Melbourne Great Ocean Road Twelve Apostles Melbourne

Waited a week for the deposit refund, called and they said they forgot. The next day they refunded a part, then said the infant seat cost was 35 dollars more, while it was 24 dollars when we booked. They explained it was because of taxes. Why didn't they mention this from the start? Every time you call this company, you end up listening to long ads. Will not book again.

Very good

Insurance services should be informed in advance. Fuel level at pickup was a quarter tank, but required to be full at return?

The reception staff was expressionless and did not explain the cost details. They didn't check the cost details of our order and simply added local insurance. By the time we noticed that the bill was almost twice as much as the price we booked online, we had already signed, and considering the late hour, our fatigue, and language barriers, we had to accept it.

the car in good condition, the process very simple, the staffs are excellent

the apps very helpful, i found what i want