Los Angeles-LV-Grand Canyon- Salt Lake City- Yellowstone-Seattle

Very satisfied

The process was quite fast even though the customer service staff were chatting, it didn't take long. I chose a Ford but got a Nissan, which was new and easy to drive. When returning the car, the person at the lot intentionally made things difficult by saying my order was closed by someone else. When I went inside, they said it wasn't closed and sent me back out to ask him. This back-and-forth happened three times until someone inside came out to help me and I finally got a number to complete the return process. The lady inside firmly said the order was fine, and only then did the man, with a cunning look, write down the number. I was already in a rush to catch a flight, and this made my experience quite bad! If none of these issues had occurred, it would have been great!

Satisfied

Long wait in line, average service attitude.

The car rental company's service is acceptable. However, I don't speak English. The Avis staff were polite but made simple things complicated. It's my first time experiencing this while renting a car in the US. I spoke with customer service for over 10 minutes without a resolution. I'm dissatisfied with the customer service.