The Audi I booked was replaced with an Alfa, not sure if they are considered the same class.

The car model did not match the booking. I rented a BMW series, but the rental company gave me a Fiat. They downgraded the car model and did not provide a refund.

Very good

Although there were not many people, the wait time for picking up the car was quite long. No free upgrades were available; upgrading required extra payment. None of the listed services were provided.

Extremely poor experience. First, I had already purchased full insurance, but the store's customer service still tried to charge me nearly 200 euros for additional insurance. After a very difficult conversation, they finally agreed not to charge me. Second, I had booked a Mercedes E-Class automatic for 4 days, but when the customer service provided me with an Audi, I thought, 'As long as it works, it's fine.' I moved my luggage into the car, only to find out it was a manual transmission, which I can't drive. So, I communicated with the customer service again, and they gave us a Mercedes C-Class. We had four people and four pieces of luggage, and the car couldn't fit all the luggage. It was impossible for us to sit comfortably. Third, when returning the car, I used half a tank of fuel, but the customer service charged me 80 euros, which is outrageous. Since I was in a hurry and had no time to refuel, I had no choice but to get ripped off by the Italians.