Very dissatisfied. The provided car did not match the booked model. I booked a Sharan, but got a Citroen Picasso C4 instead. They claimed it was the same class, but their attitude was irresponsible. It took five hours of negotiation at pickup, delaying our trip.

They almost didn't rent us the car and said they couldn't do anything! The reason was that the staff couldn't process our Chinese credit card and refused to take cash. Fortunately, the rental platform customer service was helpful and contacted another company for us! Just as we were about to leave angrily, an employee figured out how to use the Chinese card and finally rented us the car, but there was no apology or compensation! It seems to be a small company with very few Chinese customers.

The reserved car model was not available, no solution provided, extremely poor attitude.

Had reservations earlier after reading some reviews but I must say the car and service given were good and above expectations.

Good

After being hustled to take extra insurance, I was told that if I didn't take some form of expensive top-up insurance, they would hold GBP 1500 on my card. If any issue was experienced with the car, even as small as a tyre issue, they would take the full GBP1500.