The company's staff threatened me into buying their insurance by saying they wouldn't give me the car otherwise. They claimed that the insurance provided by the rental company is not assurance but merely protection. I couldn't discuss this legal issue with the staff, so I had to purchase their insurance for 16.5 euros per day.

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

You guys are great

Le service de navette pour l'aéroport au retour est largement insuffisant - nous avons faillit rater notre avion

Bien

The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.

Not happy at all with what happened. I was guaranteed audi Q2 and i got another vehicle. I booked a rental with 0 excess and was charged at the counter extra fees + 2100 euros as a deposit. We had to wait a long time for the shuttle from the airport to the pick up location, then even longer at the pickup location - lost 2 hours doing this.